Contact Us
This is the page to use if you want to contact the Betting Not On Gamstop editorial team. You might want to ask about a review, report an error, or query how we assess sites. Below you will find what we can help with, what we can't, and where to go for problems with a bookmaker or for gambling support.
Please note: homeaid.org.uk is an independent comparison site. We are not a bookmaker, we do not hold customer accounts, and we cannot access or change anything on a betting account.
What we can help with
- Corrections: if a bonus, payment method, withdrawal detail or other fact on a page looks out of date or wrong.
- Questions about our reviews: how a site was assessed, or why it sits where it does on a list.
- Feedback: topics you would like explained, such as wagering requirements, verification checks or odds formats.
- Partnership or press enquiries: please say clearly who you represent and what you are asking.
What we can't do
We cannot resolve disputes between you and a betting operator. That includes delayed withdrawals, closed accounts, voided bets or bonus disagreements. We also can't release funds, confirm the status of your account, or give legal or financial advice.
We don't guarantee a reply to every message, and we don't state a fixed response time. Please don't send passwords, full card numbers or identity documents by email or any form.
Before you write: a quick checklist
- Name the page and the section you are asking about.
- Say what you saw, and what you expected to see.
- If it concerns a bonus or payment, include the date you checked it. Offers change, and operators' own terms are the final word.
- Keep personal and account details out of the message.
If you have a problem with a betting site
Start with the operator's own customer support, and keep a record of the dates, screenshots and reference numbers. If you are unhappy with the answer, use the operator's formal complaints procedure, which should be set out in its terms.
Many sites we cover operate under overseas licences rather than the UK Gambling Commission. This matters when something goes wrong. The UK Gambling Commission's rules apply to operators licensed for Great Britain, and routes such as UK-approved dispute resolution services may not be open to you with an overseas operator. Your options may instead depend on the licensing body named in the site's terms. Check that before you deposit. Read more in our terms and conditions.
Withdrawal delays
The most common reason for slow payouts is identity or source-of-funds verification. Having your documents ready may help, but no site can be guaranteed to pay quickly, and we can't speed up a payment for you.
Support if gambling is causing harm
If gambling is affecting your finances, mood or relationships, free and confidential help is available in the UK. GamCare runs a National Gambling Helpline and live chat, and BeGambleAware provides information and signposting. You can also use GAMSTOP to self-exclude from UK-licensed sites, as well as deposit and loss limits and blocking software. Our responsible gambling page explains these tools in more detail.
Betting is for adults aged 18 and over. It should never be treated as a source of income or a way to solve money problems.
About us and how we work
We are an independent site and research the sites we list. Commercial relationships with some operators may earn us commission, but commission does not buy position or change our ratings. Read more on our About Us page. If you are mainly looking for casino listings, see our non GamStop casinos guide.
Information on this page was last checked on 1 October 2026.